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FAQ

Order

Here you will find the most frequently asked questions about the ordering process at Csign Sports.

Yes, Csign Sports is intended for both the corporate and private markets, as well as for companies and associations.

We strive to deliver orders within 24 hours Monday through Friday. We ship orders on working days the same day. In some cases the delivery time of products is a bit later because some products like skilltrainers or dragflickzones still have to be produced and are not standard in stock. In those cases we will always contact you and communicate the estimated delivery time. We ask for your understanding.

We can be reached every working day between 09:00 and 16:00 on +31 (0)493-696723

Delivery

Here you will find the most frequently asked questions about the delivery process at Csign Sports.

We aim to deliver orders within 24-48 hours Tuesday-Saturday.

No, the orders are usually delivered by regular parcel post. The time of delivery therefore depends on the carrier and its delivery times.

If you are not satisfied with a product you have ordered, you have fourteen days to return the product. For us, it is important that you handle the products and their packaging with care during this period, so that we can resell the product afterwards.

Sportslabel BV makes a distinction in returns:

1. Returns due to incorrect delivery by us, observed immediately after delivery of your order.

If you notice an error in the delivery, we ask you to contact us by phone or e-mail.

Prices

Here you will find the most frequently asked questions about pricing at Csign Sports.

You can receive a quote for special requests for a ski park as well as for products that are simply listed on the website and webshop. We will send you the quotation within 2 working days, unless you indicate that you need it sooner.

In case of different questions regarding the products of Csign Sports we will send you a quotation or a confirmation of earlier telephone appointments.

The prices are displayed including VAT. This is because most customers are consumers. However, the VAT is stated in the calculation so that it does not have to be calculated afterwards.

Payment

Here you will find the most frequently asked questions about the payment process at Csign Sports.

You can pay via Ideal, Belfius Direct Net, KBC/CBC Payment Button, Bancontact/Mister Cash, Credit Card, Sofort Baking and PayPal.

We apply a payment term of 14 days. This payment term only applies to companies that act as partners. All other customers must pay via our payment systems such as, iDeal, Paypal, etc..

It is of course annoying if you have a complaint about our products and/or services. We would like to help you and offer a solution. You can mail to: info@csignsports.com

We will respond to your complaint within 14 days of receipt.  Should it take longer, we will inform you of this.